Do you havestaffnecessary?

No problem!We are happy to help you.Contact us via Whatsapp via the button below or send us an email at

Shop The Collection

We're Ready to Assist.

Reach Out, and We'll Respond Promptly.

Find Us

Sky Tower, 17th Floor, Al Reem Island, P. O. Box 37725, Abu Dhabi, UAE

Stay Connected

(800) AlAin 25246

Frequently Asked Questions

Navigate your shopping journey with ease.

What is the delivery schedule?

The delivery is scheduled on a weekly basis. For new customers, once you have selected the number of bottles and setup your recurring delivery, you don't need to repeat this step. In case you need more bottles than your regular delivery, you can select the product you wish to receive additional deliveries for and click "Add to Cart".

How do I pay for the water delivery?

You can setup your Al Ain Water wallet and recharge your wallet using your credit card. The water bottles continue to be delivered to you based on the number of bottles you have requested. The app also reminds you when your wallet balance is low so you can top-up your wallet, You may also top-up your Al Ain water wallet under the "Wallet" section.

Do I have to be at home to receive my water delivery?

That won't be necessary. If you have setup your delivery, you can leave the bottles outside your home. Whenever your wallet balance runs low, please top-up your wallet to continue a seamless experience.

How do I order additional bottles?

To place an additional order, please select the product you wish to receive additional delivery for and click the 'Add to Cart' option to proceed with delivery.

What if I am going on vacation?

You can temporarily stop your delivery for the duration you go on vacation. Tap on the 'Active' tab under 'My Subscriptions' and select 'Pause Delivery' along with the dates during which you would like your delivery to be paused.